When I joined the company in 2022, I became part of a highly regulated product transfer project that was an important milestone for our site. Drawing on my previous experience, I took a proactive role in building quality knowledge, supporting colleagues in understanding regulatory requirements, and introducing structured quality approaches and best practices. Close collaboration with our sister site’s team was key, as their support and expertise helped us navigate unfamiliar processes and provided valuable practical insights.
Through this strong cross-site cooperation, we steadily developed internal competence, and within two years of the transfer, we successfully achieved ISO certification, an essential requirement to complete the project.
A key moment of integrity came when addressing initial challenges and issues identified after the transfer with the customer. Although sharing critical details was not easy, we believed it was the right thing to do. We chose transparency, took full responsibility and worked together with our partner site on corrective actions and sustainable, long-term improvements.
In the end, the customer appreciated our honest communication, and we strengthened the partnership – demonstrating that doing the right thing, even when it is difficult, builds lasting trust.
